KIA INDIA NBC
PRIVACY POLICY
1. General
1.1.
KIA INDIA PVT. LTD., ("Service Provider" or "we" or
"us" or "our") recognizes the importance of your
("you" or "yours" or "your") privacy and is
committed to the protection of your personal information. This Privacy Policy
("Policy") applies to all the services offered through the Kia India
NBC app by the Service Provider ("Platform").
1.2.
This Policy describes how we collect, store, use, share and protect your
personal information.
1.3.
By visiting the Platform and/or registering and/or signing up for the Platform
and/or by clicking "I Agree", it will be deemed that you accept the
terms of this Policy.
1.4.
This Policy is an electronic record in terms of the Information Technology Act,
2000 (as amended/re-enacted from time to time) ("IT Act") and rules
thereunder, and, amongst others, is published in accordance with the provisions
of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules,
2011, which mandates for publishing of rules and regulations, privacy policy
and terms of use for access or usage of the App. This Policy is an electronic
record, generated by a computer system and does not require any physical or
digital signatures.
1.5.
This Policy is subject to modification based on changes in the business, legal
and regulatory requirements and will be updated online. We will make all
efforts to communicate any significant changes to this Policy to you. However,
you are encouraged to periodically visit this page to review the Policy and any
changes to it. Each version of this Policy will be identified at the bottom of
the page by its effective date.
1.6.
Please be aware that certain features and or Services of this Platform may not
be available to you if you elect not to provide certain personal data. Any
personal data you provide to us will be used in accordance with this Policy.
2. Information we collect
2.1.
Throughout this policy, we use the term "personal information" to
describe information that can be can be used to identify you. For the purposes
of this Privacy Policy, the term “personal information” shall also include
sensitive personal information.
2.2.
On this Platform, we may request personal information about you. Examples of
personal information that we may collect includes your name, contact
information, email address and other information in combination with these
identifiers. We also collect your IP address and standard web log information,
such as your browser type and the pages you accessed on our Platform. We do not
use cookies to store information on your computer.
3. Why we collect Personal
Information
3.1.
The abovementioned personal information is collected for the following
purposes:
3.1.1.
To provide you the Services;
3.1.2.
To respond to your requests or inquiries;
3.1.3.
To complete a transaction;
3.1.4.
To personalize your experience;
3.1.5.
To perform Platform analytics and measure Platform performance;
3.1.6.
To track and monitor adverse events and other activities;
3.1.7.
To maintain the Platform, including for security purposes.
3.1.8.
To improve the quality of the Platform; or
3.1.9.
to facilitate our internal business operations, including the fulfilment of any
legal and regulatory requirements.
4. How we use the Personal Information
collected
4.1.
To provide you Services: We collect your personal information to provide you
the services offered through the Platform.
4.2.
To communicate with you: We collect your contact information in order to
provide you information about your transactions with us including access to
Platform and counselling sessions attended or your appointment related details.
Further, you may subscribe to one of our mailing lists. In these instances, we
may use the information that you provide to us to take the steps necessary to
respond to your request. Depending on your request, we may collect your contact
information (such as your name, mailing address, telephone number, job title).
4.3.
To respond to your queries: When you send email or other communications, we may
retain those communications in order to process your inquiries, respond to your
requests, provide and improve our services.
4.4.
Platform Analytics: Where permitted by law, we may combine personal information
you provide with other information you've provided to our Platform. Your
personal information may be used in order to compile statistics such as the
number of clients we see on a monthly basis, the number of males/females, the
ages of clients counselled etc. This information may be used to administer,
manage or develop our services.
4.5.
To run and maintain our Platform: We use this information to secure our
Platform, network systems, and other assets. This may include information
concerning your IP Address, geographic location, resources you have accessed,
and similar information. We collect this information automatically, for our
legitimate business interest We also use it to provide anonymous reporting,
conduct research, monitor and improve our services.
5. Sharing Your Personal
Information
5.1.
We strive to keep your personal information confidential and will place
reasonable security controls to protect it. Your personal information will be
kept confidential as required under applicable laws.
5.3.
We may share/transfer your personal information with/to third parties,
provided, we obtain necessary consent from you before the sharing/transferring
of such information.
5.4.
We may also share personal information with external organizations or
individuals if we believe that access, use, preservation or disclosure of the
information is reasonably necessary to:
5.4.1.
meet any applicable law, regulation, legal process or enforceable governmental
request;
5.4.2.
detect, prevent or otherwise address fraud, security or technical issues;
5.4.3.
protect against harm to the rights, property or safety of our customers or the
public, as required or permitted by law.
Non-Personal Information:
6.1.
Non-personal information is defined as any data that does not personally
identify you and may include unique system or hardware identifiers, system or
application software, and peripherals.
6.2.
Any non-personal information, which when clubbed with personal information
becomes personal information, shall be treated as personal information.
6.3.
The following is the manner in which we collect, use, share and retain
non-personal information.
6.3.1.
Collection - You agree that the Platform may collect diagnostic, technical and
usage related information for the usage purposes described below.
6.3.2.
Usage - The above-mentioned information is gathered periodically to provide and
improve the Platform and Services therein, facilitate the provision of software
updates, provide support and to verify compliance with the terms of this
Policy.
6.3.3.
Sharing - As non-personal information does not personally identify you, we may
use and disclose non-personal information at our discretion, subject to
applicable laws.
6.3.4.
Retention - The information so collected shall be retained only for a limited
duration necessary to fulfil the purposes outlined herein unless a longer
retention period is required or permitted by law and only for the purposes
defined above. Once the purpose is achieved, all information is deleted in a
safe and secure mode.
7. Location Information
7.1.
The Platform may access, collect and analyse information related to your
location on a regular basis through Bluetooth and Wi-Fi signals and other
technologies and data for the performance of the services provided by the
Platform and to help improve the design, functionality, performance, and
content of the Platform.
7.2.
Except in cases where any specific service requested by you require or involve
personal identification, the Platform collects location data anonymously and in
a form that does not personally identify you. By using the Platform, you agree
and consent to transmission, collection, maintenance, processing and use of
your location data and queries to provide and improve such services of the
Platform.
8. Confidentiality and Security
8.1.
We take appropriate security measures to protect against unauthorized access to
or unauthorized alteration, disclosure or destruction of data. We protect it by
maintaining physical, electronic and procedural safeguards. The Platform can
only be accessed using Secure Socket Layer (SSL) protocol only. This would
enable the data to be encrypted between your computer and 1to1help server. The
SSL is VeriSign Certified.
8.2.
We restrict access to your personal information only by employees, affiliates
and consultants of the Platform, that too, only on a need-to-know basis
in order to provide our Services. These individuals are bound by
confidentiality obligations/commitments.
8.3.
All personal information gathered during the provision of the Services will
remain confidential and secure except when:
8.3.1.
It is subpoenaed by a court; or
8.3.2.
Failure to disclose the information would place you or another person at risk,
or
8.3.3.
Your prior approval has been obtained to; or
8.3.4.
Provide a written report to another professional or agency (subject to your
consent); or
8.3.5.
Discuss the material with another person e.g. a parent or employer, only where
we believe that sharing of such information is necessary for your own
wellbeing.
9. Access, Deletion and
Correction
9.1.
We take reasonable steps to ensure that your personal information we process is
accurate, complete, and current, but we depend on our users to update or
correct their personal information whenever necessary. You shall be responsible
to ensure that the information or data you provide from time to time is and
shall be correct, current and updated and you have all the rights, permissions
and consents to provide such information or data.
9.3.
You may note that deletion of certain information or withdrawal of consent may
lead to cancellation of your access to the Platform or your access to certain
features and services of the Platform.
10. Retention And Storage Of Your
Personal Information
10.1.
The personal information so collected shall be retained only for a period of 3
(three months) to fulfil the purposes outlined herein unless a longer retention
period is required or permitted by law and only for the purposes defined above.
Once the purpose is achieved, all personal information is deleted in a safe and
secure mode.
10.2.
We have adopted reasonable security practices and procedures as required under
applicable law and have included strategic, operational, managerial, technical
and physical security controls to safeguard and protect your data and
information.
11. Data Security
11.1.
We and our business partners take reasonable steps to protect your personal
information we access or receive through this Platform from loss, misuse, and
unauthorized access, disclosure, alteration, or destruction. Nevertheless, we
makes no guarantee as to the security of your personal information and
disclaims, to the fullest extent permitted by law, all liability and damages
caused by loss, misuse, and unauthorized access, disclosure, alteration, or
destruction. We recommend that you take any available precautions to protect
your personal information you submit on this Platform.
12. Contact Details
12.1.
If you have any questions about this Policy or security incident to report,
please feel free to contact us [Kumar Bhargava, kumarb@innoceanindia.com and Innocean Worldwide Communication Pvt.
Ltd., Building 10, Tower C, 19th Floor, DLF Cyber City, DLF Phase 2,
Sector 24, Gurugram - 122002]
Date of Last Review- [9th
May 2024]